Terms & Conditions

Welcome to Ichiban The Spa. These Terms and Conditions govern your use of our website, booking services, and attendance at our spa. By accessing our website, making a booking, or using any of our services, you agree to be bound by these Terms and Conditions.

Please read them carefully before proceeding.

Use of Website

1. You agree to use this website in compliance with all applicable laws and regulations.
   
2. You are responsible for ensuring any information submitted through our website is accurate, current, and complete.
   
3. We reserve the right to modify, suspend, or discontinue the website (or any part) at any time without notice.

Appointment Booking

1. All bookings are subject to availability.
   
2. A valid contact email and phone number are required to confirm reservations.
   
3. Ichiban The Spa reserves the right to cancel or reschedule appointments due to operational requirements, emergencies, or unforeseen circumstances.

Prices and Payment

1. All service prices listed on the website are in Singapore Dollars (SGD) unless otherwise stated.
   
2. Prices, promotions, and offers may change without prior notice.
   
3. Full payment is required at the time of service or as indicated during your booking.
   
4. We accept major payment methods, including credit/debit cards and online transfers, as listed on our website.

Cancellation and No‑Show Policy

1. Cancellations or rescheduling must be made at least 24 hours before the scheduled appointment time.
   
2. Late cancellations or no‑shows may result in a cancellation fee or forfeiture of deposit, where applicable.
   
3. Repeated no‑shows or cancellations may affect future booking privileges.

Health and Safety

1. Clients must inform the therapist of any medical conditions, allergies, pregnancy, injuries, or health concerns before treatment.
   
2. Certain treatments may not be suitable for individuals with specific medical conditions. We reserve the right to refuse or modify services for safety reasons.
   
3. Services are intended for wellness and relaxation purposes only and do not replace professional medical advice or treatment.

Client Conduct

1. Ichiban The Spa maintains a respectful and safe environment for all clients and staff.
   
2. Any abusive, inappropriate, or threatening behaviour may result in the immediate termination of the session without refund.
   
3. Clients must respect property, equipment, and staff at all times.

Liability Limitation

1. We do our best to ensure safe and professional services. However, Ichiban The Spa is not liable for any injury, allergic reaction, or adverse effect resulting from treatments unless required by law.
   
2. Clients agree to follow all instructions and recommendations from our therapists before, during, and after the session.

Intellectual Property

1. All content on this website, including text, images, logos, and branding, is the property of Ichiban The Spa.
   
2. No content may be copied, reproduced, or distributed without express written permission.

Promotions and Gift Vouchers

1. Promotional offers, discounts, and gift vouchers may have specific terms, conditions, and expiry dates.
   
2. Unless otherwise stated, vouchers are non‑transferable and non‑refundable.
   
3. Offers cannot be combined with other promotions unless expressly permitted.

Privacy and Personal Data

1. We collect and process personal data in accordance with our Privacy Policy.
   
2. By using our website and services, you consent to the collection and use of your information as described.

Governing Law

The laws of Singapore govern these Terms and Conditions. Any disputes arising from the use of our services or website shall be subject to the exclusive jurisdiction of the courts in Singapore.