Ichiban The Spa respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you interact with our website, services, or communications.
By accessing or using our website, booking services, or submitting personal information to us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide when interacting with us, including but not limited to:
a. Contact Information
• Name
• Email address
• Phone number
b. Booking Details
• Service preferences
• Appointment date and time
c. Communication Records
• Messages, emails, and enquiries you submit
d. Payment Information
• Billing details required to process payments (handled securely by our payment partners)
e. Health & Wellness Information
• Any medical conditions, allergies, or preferences you share for treatment purposes
2. How We Use Your Information
We use your information for the following purposes:
a. Service Delivery
To process bookings, schedule appointments, and provide spa services.
b. Communication
To respond to enquiries, send confirmations, reminders, updates, and follow‑ups.
c. Personalization
To tailor services and recommendations based on your preferences.
d. Marketing & Promotions
To send newsletters, offers, promotions, and special updates (only where you have opted in).
e. Legal Compliance
To comply with legal and regulatory requirements in Singapore.
3. Cookies and Tracking Technology
We may use cookies and similar technologies to enhance your experience on our website, including:
• Essential cookies for basic site functionality
• Performance cookies to analyze site usage
• Preference cookies to remember your settings
You may adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of the site.
4. How We Share Information?
We do not sell or rent your personal information. We may share information with:
a. Service Providers
Third‑party partners who assist in booking, payment processing, analytics, and marketing.
b. Legal Authorities
Where required by law, legal process, or to protect our rights.
c. With Your Consent
When you have expressly agreed to share information with others.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, misuse, or alteration.
However, no system on the internet is completely secure. We cannot guarantee absolute protection of data transmitted to or from our website.
6. Retention of Personal Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our policies.
7. Your Rights
You have the right to:
• Request access to your personal data
• Correct or update inaccurate information
• Delete your personal data (where permitted by law)
• Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details below.
8. Third‑Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third‑party sites. We encourage you to review their privacy policies independently.
9. Children’s Privacy
Our services are intended for users aged 18 years and older. We do not knowingly collect personal information from children under the age of 18 without parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When changes occur, we will revise the Effective Date at the top of this policy. Your continued use of the website and services after changes constitutes acceptance of the updated policy.